Refund policy

MADE TO ORDER

Each MIZENKEI piece is made to order specifically following your purchase. We do not hold finished stock, and your item is produced individually for you.

For this reason, we do not accept returns or exchanges simply because you have changed your mind, selected the wrong size, or no longer wish to keep the item.

Please review the product details, size guide and other information carefully before placing your order.

DAMAGED ITEMS

We take care to ensure that every piece meets our quality standards. If your order arrives damaged, defective, or with a manufacturing or printing fault, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number
A brief description of the issue
Clear photographs showing the fault or damage
Photographs of the packaging, if the item arrived damaged

Please do not return the item unless we have specifically asked you to do so.

Once we have reviewed the issue, we may offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

INCORRECT ITEMS

If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photographs of the item received. We will arrange an appropriate resolution at no additional cost to you.

REFUNDS

Where a refund is approved, it will be issued to the original payment method used for the order.

Refund processing times may vary depending on your payment provider or bank.

CUSTOMER-CARE REQUESTS

If there is an issue with your order, please contact us at contact@mizenkei.com and include your order number and relevant photographs. We will review the issue and work with you to resolve it.

This policy does not affect your statutory rights under applicable consumer law.